Privacy Policy

Information Collected
How Bright Ideas Computing uses the information.
With whom Bright Ideas Computing may share Client information.
What choices are available to Clients regarding collection, use and distribution of the information.
What types of security procedures are in place to protect the loss, misuse or alteration of information under Bright Ideas Computing control.

Information Collection
Bright Ideas Computing is the sole owner of the information collected on the Site. Bright Ideas Computing may collect information from its Clients at several different points on our Site or during the course of onsite service visits.

Registration
In order to use any Bright Ideas Computing’s Support Services, a Client must first give contact information (such as name, email address, telephone number, home address, etc). We use this information to contact the Client about services on our Site for which the Client has expressed interest and to provide those services.

Profile
We store information that we collect via email, telephone, online forms, or onsite visits to create a profile of our Clients. A profile is stored information that we keep on individual Clients that details their contact information. We do not share personally identifiable elements of your profile with other third parties.

Special Offers and Updates
We send all new Clients a welcoming email to acknowledge and verify their contact information. Existing Clients will occasionally receive emails containing information about us, service related announcements, information about third party services that are likely to be of interest to our members, and member satisfaction questions.

Service Announcements
On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send Clients an email. If any Client wishes to not receive these communications, they can simply type "remove" in the subject line and we will remove their email address from our distribution listing.

Customer Service
We communicate with Clients on a regular basis to provide requested services and regarding issues relating to their computer systems. We may reply via email or short phone conversations to gather additional information. We currently do not offer telephone technical support and our agents are not allowed to perform troubleshooting steps with the Client during a telephone conversation.

Onsite Service
During the course of our onsite visits we may become informed about the client's computing systems, security policies, and internal affairs. Under NO circumstances, except in response to criminal or civil subpoenas outlined in the next paragraph, will we disclose any information about a client's computing sytems, security policies, or internal affairs to any third party. Under no circumstances will a Bright Ideas Computing employee or associate become involved in the internal affairs of a client's personal or business issues.

Legal Disclaimer
We make every effort to preserve Client privacy. However, we may need to disclose personal information when required by law or where we have a good-faith belief that such action is necessary to comply with a judicial proceeding or administrative hearing, or other legal process served on us. For example, Bright Ideas Computing may disclose personal information to law enforcement, other government officials, or third parties in response to criminal or civil subpoenas. If we do receive a request to disclose a Client’s personal information, we will notify Client of such request at the email or telephone number recorded in our database at that time. Clients are advised to keep current their contact information on file with us and update it accordingly.

Third Party Intermediaries
We use PayPal as our credit card processing company to bill Clients for services. We do not retain, share, store or use personally identifiable information for any secondary purposes.

Business Transitions
In the event Bright Ideas Computing goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, Clients' personal information will, in most instances, be part of the assets transferred. Clients will be notified prior to a change of ownership or control of their personal information

Links
This Site may contain links to other web sites. Please be aware that Bright Ideas Computing is not responsible for the privacy practices of such other sites. We encourage our Clients to be aware when they leave our Site and to read the privacy statements of each and every web site that collects personally identifiable information. This Statement applies solely to information collected by this Site. Bright Ideas Computing may enter into advertising and affiliate relationships with third party web sites which drive interested parties to our Site. Information that is collected on these third party sites are not controlled by this Policy, and Clients are advised to read the separate privacy policies of these web sites.

Surveys
Periodically, our Site might request information from Clients via surveys. Participation in these surveys is completely voluntary and the Client therefore has a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and address), and demographic information (such as zip code). Survey information will be used for purposes of monitoring or improving the use and satisfaction of Bright Ideas Computing's services. Clients' personally identifiable information is not shared with third parties unless we give prior notice and a choice to opt-out. Though we may use an intermediary to conduct these surveys, they may not use customers' personally identifiable information for any secondary purposes.

Security
Bright Ideas Computing takes precaution to protect its Clients' information. When Clients submit sensitive information via the Bright Ideas Computing's Web Site, their information is protected both online and off-line.
When our credit card processing company, PayPal, asks Clients to enter sensitive information (such as credit card number, billing information, etc.), that information is encrypted and is protected using industry standard encryption software (128 bit secure socket layers protocols).
While we use SSL encryption protocols to protect sensitive information online, we also employ security measures to protect Client-information off-line. All of our Clients' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerks or a customer service representative) are granted access to personally identifiable information. Finally, the servers that store personally identifiable information are in a secure environment located behind a secured firewall.

Supplementation of Information
In order for Bright Ideas Computing to properly fulfill its obligations to Clients it is necessary for us to supplement the information we receive with information from 3rd party sources. Bright Ideas Computing may verify the billing address on all credit card transactions and may obtain credit reports for some customers. The information obtained from these third party sources is maintained in a manner consistent with Bright Ideas Computing's privacy Policy.

Notification of Changes
If we decide to change our Policy, we will post those changes in this Policy, and other places we deem appropriate, so our Clients are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected.
If, however, we are going to use Clients' personally identifiable information in a manner different from that stated at the time of collection we will notify Clients via email. Clients will have a choice as to whether or not we use their information in this different manner. However, if Clients have opted out of all communication with the Site, then they will not be contacted, nor will their personal information be used in this new manner. In addition, if we make any material changes in our privacy practices that do not affect Client information already stored in our database, we will post a prominent notice on our Site notifying Clients of the change. In some cases where we post a notice we will also email Clients, who have opted to receive communications from us, notifying them of the changes in our privacy practices.

Contact Information
If Clients have any questions or suggestions regarding this Policy, please contact us at: bright@bictx.com