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Onsite
Terms of Service
1. Acceptance of Terms:
If you do not agree to these terms of service, DO NOT PURCHASE, USE OR ACCESS services offered by Bright Ideas Computing.
2. Availability of Services:
On-Site Support Service is available by appointment
only. Standard geographical coverage area is limited to within 10 miles
driving distance from our office. Mileage in excess of 10 miles will be
charged additional.
3. Supported Technology:
Bright Ideas Computing Onsite Support Service provides
support for a wide variety of operating systems, applications and other
hardware items. Bright Ideas Computing will provide its best efforts to
support any additional technologies or applications.
4. Our Responsibilities:
We will devote our best efforts to research and render
basic, intermediate, and advanced computer technical opinions in a
professional, reasonable and timely manner, taking into account the
circumstances and nature of the technical problem. While we maintain a
high percentage resolution rate, we cannot guarantee that every problem
will be resolved to your satisfaction.
5. Your Responsibilities:
You are responsible for providing us with complete
information leading up to each problem. You are responsible for
protection and backup of your own data, software and hardware. You
acknowledge that neither Bright Ideas Computing nor any of its
third-party product or service providers will be held responsible for
any lost data, re-run time, inaccurate output, or work delays resulting
from any On-Site Support Services, other services, or products provided
by Bright Ideas Computing.
6. Telephonic Technical Support:
Our phone lines are reserved for fact gathering and
making on-site appointments. Please do not ask us to provide telephonic
technical support or telephonic technical advice.
7. No Warranties:
The fees you pay to Bright Ideas Computing in
connection with our On-Site Support Services, are for professional
technical advice, consultation and troubleshooting by a Microsoft
Certified Professional. All information, documents, products, software,
downloads, services, and advice provided by Bright Ideas Computing and
any of its third-party product or service providers are provided "as
is" and without warranty of any kind. Bright Ideas Computing assumes no
responsibility for any errors, omissions or other inadequacies in the
information provided by the Client leading up to and during an Onsite
Support Service visit.
8. Limitation of Liability:
In no event shall Bright Ideas Computing or any of its
third-party product or service providers be liable to any person for
any special, incidental, indirect, consequential, or punitive damages
of any kind, including, without limitation, those resulting from loss
of use, loss of data, or lost profits in connection with any On-Site
Support Service visit or from any other information, documents,
products, software, downloads, services, advice, and information
provided by Bright Ideas Computing or any of its third-party product or
service providers, whether or not such person is advised of the
possibility of such damages. The Client's release signature on the
Bright Ideas Computing service technician's work order certifies that
the Client is satisfied with the result of the service technician's
work and/or recommendations. The Client's release signature also
certifies that the Client is responsible for any changes they make, or
any subsequent breakdowns, after the service technician leaves the site.
9. Payment Terms:
Payment by cash, check, or money order is expected at the completion of your On-Site Service appointment.
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