Frequently Asked Questions

Q. Who are you guys?
A. We are two professional computing consultants relocated to Kerrville, Texas after many combined years of experience with Fortune 500 companies such as Digital Equipment Corporation, Microsoft, Compaq Computer Corporation, Dow Chemical Corporation, Hewlett-Packard, and Agilent Technologies.

Q. How can you make professional computer consulting so affordable?
A. By applying our experience and making effective use of resources, we can offer these onsite services at rates that are affordable and cost effective.

Q. How do you arrange to make onsite housecalls?
A. We make housecalls or onsite business visits by appointment at times that are convenient for you. We serve the Kerrville area within a 15 mile radius from our office.

Q. What are your rates?
A. You can check out our prices at our rates page or you can contact your local Bright Ideas Consultant to discuss our rates for your particular project, repair, or upgrade.

Q. How come I've never heard of Bright Ideas Computing?
A. Bright Ideas Computing was launched on April 15, 2002, as an independent business venture to provide affordable onsite computer service and repair. We are not a franchise and therefore are not beholden to anyone but you, our valued client.

Q. Are you certified?
A. Our Microsoft Certified (MCP) credentials means that we have the skills to successfully implement Microsoft products or technologies as part of a business solution. You can also be assured of our reputable standing because no one affiliated with Bright Ideas Computing of Kerrville, Texas, will call at your location unless they have been screened by SeniorChoices.

Q. Why do you charge flat rates for basic websites?
A. We charge flat rates for basic professional websites because most clients want to know upfront how much website development is going to cost. Some website developers will charge up to $75 per hour with an eight hour minimum for each website. We only charge additional if you want complex features such as site search, submission forms, or shopping cart capabilities that require Perl, Java, or Common Gateway Interface (CGI) scripting.

Q. What do you consider a basic website?
A. The sites listed as examples on our Websites page are what we consider basic websites. Sites requiring Perl, Java, or CGI scripting development will cost extra. However, we think you'd be so pleased with the marketing and visual impact our basic sites provide that you won't find it necessary for any whiz-bang bells, whistles, and flash. Impatient web surfers tend to cancel slow loading sites and move on in as little as five (5) seconds.

Q. What does it take to create a website?
A. First you must select a domain name and perform a search to make sure it's available. If your selected name is available, then you sign up with a domain registrar and that can cost an average of $25 per year. Once your domain name has been registered you have to select a host where your website pages will reside. Domain hosting can cost anywhere from around $5 to $30 per month depending on offered features. Finally, you contract with a web developer to have your website created and uploaded to your hosting company.

Q. What if I already have a domain name registered?
A. Then you'll need to contact your domain registrar so that the domain address can be resolved to your hosting company.

Q. Who do you recommend for web hosting?
A. Bright Ideas Computing, of course! We can host your website and provide you with email service for your domain name.

Q. What if I don't want to perform the domain name searching, registration, and selecting a web hosting company myself?
A. We can take care of everything for you by offering a Turnkey Website Service.

Q. Why do you charge sales tax to Texas residents for website development?
A. Unfortunately, the Texas Comptroller of Public Accounts has established that certain internet related services are subject to Texas sales tax. However, the first 20% of charges are exempt from the sales tax.

Q. Do you repair monitors, printers or other external peripherals?
A. If you are having a problem installing your monitor, printer, or other external peripheral device and configuring it into your operating system, or physically connecting the cabling or replacing ink jet print cartridges, then we can help you. Mechanical problems with monitors, printers or other external peripherals are best addressed through their manufacturer's warranty support or authorized service centers.

Q. Do you provide telephonic technical support?
A. No, we do not offer any telephonic technical support because of liability issues. Just like a practicing physician, we feel the responsible thing to do is a direct examination of your PC in order to form a proper diagnosis and solution. All too often, telephone support does not solve your issue and may even exacerbate the problem. Contact us for an onsite appointment for a proper diagnosis and resolution of your computer problem.

Q. Do you accept credit cards or bill for services?
A. PayPal is our authorized credit card payment processor. You can easily make your payments by clicking the PayPal logo located at the bottom of each of our website pages. It is not required for you to have a PayPal account when making your payment. Please be prepared to make payment by PayPal, personal check, money order, or cash when services are rendered. Our technician carries less than 20 dollars in change.