You've
just installed a new SSL certificate to your domain account and it
doesn't work. Your customers are getting the "certificate has expired"
message and when you try to delete the old certificate you receive a message to this effect...
"Unable to remove certificates: the following certificates are assigned to the IP addresses:"
This happens if you have a previously installed certificate that
is already associated to your domain's fixed IP address.
1. Please CLICK HERE to
read our disclaimer before getting started. Be sure to read through
this entire article before you actually start and if you DO NOT feel comfortable performing these steps, then STOP and DO NOT PROCEED any further.
2. Contact your account manager and request that your new certificate be bound to your IP address from within the "IP Pool" control panel.
3. Your account manager will have to login to Plesk, enter the "IP Pool"
control panel, click your IP address, and select your new SSL
certificate from the drop-down list to bind it to your IP address and
then click the "OK" button to register the change for you.
4.
Optionally, you may authorize your account manager to delete the old certificate.
Disclaimer:
Please make sure that you possess the fundamental and required skill
sets before you implement any advice or attempt to perform any
troubleshooting steps we, or other websites, might recommend. You
should also be advised that we have no control over how you perform any
troubleshooting steps nor do we have any control over the content of
other third-party websites you might visit that are listed in our
weekly newsletter. We also do not know if you have patched your
computer with the latest security updates nor do we know if your
anti-virus definition files are fully up-to-date.
Therefore, in no event shall Bright Ideas
Computing or any of its third-party product or service providers be
liable to any person for any special, incidental, indirect,
consequential, or punitive damages of any kind, including, without
limitation, those resulting from loss of use, loss of data, or lost
profits, in connection with any advice provided by Bright Ideas
Computing, damages resulting from visiting third-party websites or
damages resulting from implementing any advice from those third-party
websites, whether or not you are advised of the possibility of such
damages.
CAUTION:
Bright Ideas Computing is not responsible if you delete any files
required for the proper operation of your website or if you damage the
HTML code of any of your web pages. Before you make any changes to your
web pages, please make sure that you have backup copies. If this
happens to you, please contact Bright Ideas Computing because we may
have a backup copy of your website if it was created by us. However,
unless you previously contracted with us to also perform website
maintenance, we cannot guarantee how current that backup copy may be.
